FAQs

Press-On Nails

How long do press-on nails last?

With proper application, PinkKode press-on nails can last up to 3-4 weeks depending on daily activities and nail care.

Are press-on nails reusable?

Yes. If removed carefully, many press-on nails can be reused multiple times.

We recommend removing them gently to keep them in good condition.

Are the nails safe for natural nails?

Yes. When applied and removed correctly, press-on nails are safe and less damaging than many traditional nail extensions.

Always follow the application and removal instructions.

How do I apply press-on nails?

  1. Clean and prepare your natural nails

  2. Push back your cuticles

  3. Lightly buff the nail surface

  4. Apply nail glue or adhesive tabs

  5. Press the nail firmly for 20–30 seconds

Full instructions are included with every order.

How do I remove press-on nails?

To remove press-on nails safely:

  1. Soak your nails in warm soapy water for 10–15 minutes

  2. Gently lift the edges using a cuticle stick

  3. Never force the nail off

This helps protect your natural nails.

Orders

How do I place an order?

Placing an order is simple. Browse our collection, select the product you love, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete the payment securely.

Once your order is confirmed, you will receive a confirmation email with your order details.

Can I modify or cancel my order?

Orders are processed quickly to ensure fast shipping, so we cannot guarantee modifications or cancellations after an order is placed.

If you need assistance, please contact us as soon as possible at:

hello@pinkkode.store

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number and tracking link.

You can use this link to follow your package in real time.

Shipping

Where do you ship?

We currently ship to:

  • United Kingdom

  • European countries

  • United States

  • Canada

If your country is not listed, please contact us at hello@pinkkode.store and we will check if shipping is available.

How long does shipping take?

Estimated delivery times are:

United Kingdom: 6–9 business days
Europe: 7–10 business days
United States & Canada: 7–10 business days

Processing time is typically 24–72 business hours before shipment.

Shipping times may vary due to customs, holidays, or carrier delays.

Do you offer free shipping?

Yes. Shipping is free within the United Kingdom.

Shipping costs for other countries are displayed at checkout.

Returns & Refunds

Can I return my order?

Yes. You may request a return within 14 days after receiving your order, provided the product:

  • has not been used

  • has not been opened

  • is returned in its original packaging

For full details, please see our Return & Refund Policy.

When will I receive my refund?

Once the returned item has been received and inspected, refunds are processed within 7–10 business days.

The refund will be issued to your original payment method.

What if my item arrives damaged?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Include:

  • your order number

  • photos of the product and packaging

We will review the issue and provide a replacement or refund if necessary.

Contact

If you have any questions that are not answered here, please contact us:

Email: hello@pinkkode.store

Business Address:

PinkKode Ltd
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

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